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CAMFT CEU Grievances

Desert Mountain SELPA is fully committed to conducting all activities in strict conformance with the American Psychological Association Ethical Principles of Psychologists, along with the Ethical Principals and Guidelines of the Board of Behavioral Science. Desert Mountain SELPA will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Manager in consultation with the Chief Executive Officer, Director, and/or Program manager.

While Desert Mountain SELPA goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the conference/workshop staff which will require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.

When a participant, files a grievance and expects action on the complaint, the following actions will be taken.

  1. The participants will be asked to put their concerns in writing.
  2. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Program Manager will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
  3. If the grievance concerns a workshop offering, content, level of presentation, or the facilities in which the workshop was offered, the Director or Program Manager will mediate and will be the final arbitrator. If the participant requests action, the Program Manager will:

    Actions 3b and 3c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the grieved individual. If the grievance concerns CAMFT and CE program, in a specific regard, the Director or Program Manager will attempt to arbitrate.

    1. attempt to move the participant to another workshop or
    2. provide a credit for subsequent year's workshop or
    3. provide a partial or full refund of the workshop fee.
  4. If the grievance concerns CAMFT's CE program, in a specific regard, the Director or Program Manager will attempt to arbitrate.